Terms and Conditions

Man and Van Harrow Terms and Conditions of Service

These Terms and Conditions set out the basis on which Man and Van Harrow provides removal, man and van, transport, and related services. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions on your own behalf and on behalf of any other person using the services under your booking.

These Terms and Conditions apply to all services supplied to private individuals and business customers. Additional written terms may apply to larger commercial moves or ongoing contracts; where there is any conflict, the specifically agreed written terms will take precedence.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, company, or organisation that makes the booking with Man and Van Harrow.

Goods means the items, furniture, personal belongings, equipment, or materials that are to be transported or handled by Man and Van Harrow under the booking.

Services means any removal, man and van, loading, unloading, packing, unpacking, transport, or related services provided by Man and Van Harrow.

Vehicle means any van or other transport used to provide the services.

Booking means a confirmed request for services, whether for a single job or a series of jobs.

Scope of Services

Man and Van Harrow provides man and van and removal services within and between locations in the Harrow area, surrounding districts, and to or from other parts of the United Kingdom, subject to agreement at the time of booking.

Unless otherwise agreed in writing, the services are limited to the collection, transport, and delivery of goods, together with any loading and unloading that has been specifically requested and confirmed in the booking.

The services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing or unpacking, or provision of packing materials, unless clearly agreed at the time of booking and reflected in the quoted price.

Booking Process

Bookings may be made by the customer providing accurate information about the addresses, property access, dates, times, size and nature of the move, and any special requirements. Man and Van Harrow will provide a quote based on the information supplied.

All quotes are given in good faith according to the details you provide. If the information later proves to be incomplete or incorrect, or if the scope of work changes, Man and Van Harrow reserves the right to revise the quote or charge additional fees.

A booking is considered confirmed only when you receive an explicit confirmation from Man and Van Harrow, which may be in writing or another agreed form. Man and Van Harrow reserves the right to decline any booking at its discretion.

You are responsible for obtaining all necessary permissions, permits, parking arrangements, and access rights at collection and delivery addresses prior to the service date. Any charges, fines, or delays caused by lack of suitable access or permissions may result in additional charges.

Service Times and Delays

Man and Van Harrow will use reasonable endeavours to arrive at the agreed time. However, any times given for arrival or completion are estimates and not guaranteed. Services may be affected by factors beyond our control, including but not limited to traffic, weather, road closures, accidents, breakdowns, or delays caused by third parties.

Man and Van Harrow will not be liable for any indirect loss, consequential loss, or third-party costs arising from delays or failure to start or complete the services at a particular time, provided that reasonable care and skill have been exercised.

Customer Responsibilities

You must ensure that the goods are properly packed and ready for transport unless packing services have been agreed as part of the booking. Fragile items must be clearly marked and suitably protected.

You must ensure that items to be moved will fit into the new premises, including through doors, stairways, lifts, corridors, and other access points. Man and Van Harrow is not responsible for any items that cannot be moved into or out of the property due to size, shape, or access restrictions.

You must be present, or ensure that an authorised representative is present, at the collection and delivery addresses to supervise the work, provide instructions, and sign any documentation. If no one is present, Man and Van Harrow may refuse to carry out the services and may charge for any wasted time or journeys.

You must not ask the driver or staff to carry out any illegal acts or to transport any prohibited or unsafe items.

Prohibited and Restricted Items

Unless explicitly agreed in writing beforehand, Man and Van Harrow will not carry, store, or handle any of the following:

Explosives, firearms, ammunition, weapons, or hazardous materials.

Gas bottles, fuel, chemicals, asbestos, or other items classified as dangerous goods.

Perishable or temperature-sensitive goods, including food and live plants, that may deteriorate during transit.

Cash, jewellery, precious metals, stones, high-value antiques, fine art, important documents, or other items of particular value, unless they have been declared in writing and specifically accepted.

If such items are transported without the knowledge of Man and Van Harrow, the company will have no liability for loss, damage, or deterioration of those items, and you may be responsible for any resulting loss or damage to other goods, property, or persons.

Payments and Charges

Charges for services will be based on the quote provided and confirmed at the time of booking. Prices may be calculated using hourly rates, fixed prices, mileage, or a combination, as communicated to you.

Unless expressly agreed otherwise, payment is due either in advance or immediately upon completion of the services on the same day. Man and Van Harrow may request a deposit at the time of booking, which may be non-refundable in certain circumstances as set out in these terms.

If payment is not received when due, Man and Van Harrow reserves the right to charge interest on the outstanding amount, to withhold delivery of goods, or to retain goods until full payment is received. Any additional storage or redelivery costs will be your responsibility.

Any parking charges, congestion charges, tolls, or similar expenses reasonably incurred while providing the services will be added to the final bill if they were not included in the original quote.

Cancellations and Amendments

If you wish to cancel or amend your booking, you must give as much notice as possible.

Where you cancel more than 48 hours before the agreed service start time, any deposit paid may be refunded at the discretion of Man and Van Harrow, less any reasonable administrative costs or non-recoverable expenses.

Where you cancel within 48 hours of the agreed service start time, Man and Van Harrow reserves the right to retain part or all of any deposit, or to charge a cancellation fee up to a reasonable proportion of the agreed price, to reflect the time reserved and any costs incurred.

If you request changes to the date, time, or scope of the services, Man and Van Harrow will attempt to accommodate the changes but cannot guarantee availability. Changes may result in a revised quote or additional charges.

Man and Van Harrow may cancel or postpone the services in the event of circumstances beyond reasonable control, including but not limited to severe weather, accidents, illness, vehicle breakdown, or safety concerns. In such cases, liability will be limited to refunding any amounts paid for the affected services or rescheduling to a mutually agreed time.

Access, Parking, and Property Protection

You must ensure that safe and reasonable access is available at both collection and delivery addresses, including suitable parking for the vehicle as close as reasonably possible to the property.

If parking is not arranged and the driver must park at a distance, additional time spent walking to and from the property may incur extra charges. Any parking fines or penalties that arise due to lack of appropriate arrangements may be added to your bill.

Man and Van Harrow will take reasonable care to avoid damage to property during access, loading, and unloading. However, the company is not responsible for damage caused by moving goods under your express instruction where the driver reasonably advises that the route or method is unsafe or unsuitable.

Floor coverings, banisters, walls, and other surfaces will be treated with care, but you are encouraged to take your own precautions, such as protecting delicate surfaces, securing loose carpets, and removing obstacles.

Liability for Loss or Damage

Man and Van Harrow will exercise reasonable care and skill in handling and transporting your goods. If goods are lost or damaged as a direct result of our negligence, we will, at our option, either repair the item, replace it with a similar item, or pay fair compensation up to a reasonable limit.

Liability will not exceed the reasonable current market value of the item at the time of loss or damage, taking into account age, condition, and normal wear and tear. We are not obliged to pay for brand new replacement items where the lost or damaged item was not new.

Man and Van Harrow will not be liable for:

Loss or damage arising from inaccurate, incomplete, or misleading information supplied by you.

Loss or damage to goods packed by you or a third party, unless there is clear evidence of our negligence while handling such items.

Damage to furniture or items that are weak, structurally compromised, already damaged, or not suitable for moving.

Loss or damage arising from wear and tear, gradual deterioration, inherent defects, or pre-existing faults in items.

Indirect or consequential losses, such as loss of profit, loss of opportunity, or emotional distress.

If you believe that loss or damage has occurred, you must notify Man and Van Harrow in writing as soon as reasonably possible and in any event within seven days of the date of the service. You must provide reasonable evidence of the loss or damage and permit inspection of the items if requested.

Waste Regulations and Disposal of Unwanted Items

Man and Van Harrow operates in accordance with applicable waste and environmental regulations. We are not a general waste disposal company and will only remove rubbish, waste, or unwanted items where this has been specifically agreed in advance and forms part of the booked services.

Any waste or items taken away for disposal will be handled and disposed of through lawful and appropriate channels. Additional charges may apply for waste transfer, recycling, or disposal, especially for bulky or heavy items.

We will not transport or dispose of hazardous waste or prohibited materials. If such items are found amongst goods without prior disclosure, we may refuse to move them and may charge for any time or costs incurred as a result.

You remain responsible for ensuring that any items you ask us to dispose of are yours to dispose of and that you have the right to authorise their removal.

Insurance

Man and Van Harrow maintains appropriate insurance cover in connection with the operation of its vehicles and services. Details of insurance cover can be provided on request.

Our insurance and liability are subject to the limitations and exclusions set out in these Terms and Conditions. If you require cover beyond these limits, you are advised to arrange separate insurance for your goods or to discuss any special requirements with us in advance.

Complaints and Dispute Resolution

If you have any concerns or complaints about the services, you should raise them as soon as possible, preferably on the day of the service, so that we have an opportunity to address them.

If a matter cannot be resolved immediately, you should submit a written description of the issue, including relevant dates, addresses, and evidence. Man and Van Harrow will review the complaint and respond within a reasonable time frame with proposed steps to resolve the matter.

Both parties agree to attempt to resolve disputes in good faith. If agreement cannot be reached, the dispute may ultimately be referred to the courts under the governing law clause below.

Data Protection and Privacy

Man and Van Harrow will collect and use personal information necessary for accepting and managing bookings, providing services, processing payments, and communicating with you.

Your information will be handled in accordance with applicable data protection laws. Personal data will not be sold to third parties. Information may be shared with staff, contractors, insurers, or regulatory bodies where reasonably required for the provision of services, legal compliance, or the handling of claims or disputes.

Variation of Terms

Man and Van Harrow may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking, unless we agree otherwise in writing.

No employee, driver, or contractor is authorised to vary these Terms and Conditions other than in writing by an authorised representative of Man and Van Harrow.

Severability

If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that part shall be treated as modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant part shall be deemed deleted. This will not affect the validity and enforceability of the remaining provisions.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services by Man and Van Harrow.

By placing a booking with Man and Van Harrow, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.




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Attractive Man and Van Harrow Offers at Affordable Prices!

Affordability is the key to making our man and van solutions accessible to anyone who needs them, that’s why our prices are so low and are some of the best in the industry. Our attractive rates are a far cry from the prices of others in HA2 and because our performance is always first-class quality, our company is highly renowned and sought after in the local area. You can’t go wrong by booking a service from us, because if our years of experience in the industry have taught us anything, it’s that we know how to provide quality man and van Harrow removal service.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Harrow Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 15 Peterborough Rd
Postal code: HA1 2AX
City: London
Country: United Kingdom

Latitude: 51.5775590 Longitude: -0.3336240
E-mail:
[email protected]

Web:
Description: Contact our prominent Harrow, HA1 removal company and book an appointment with the best man with a van removal team within the area.
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