Man And Van Harrow Terms and Conditions

These Terms and Conditions apply to all bookings made for our man and van Harrow services and related transport, loading, unloading, collection, and delivery work. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear agreement between the customer and the service provider. Please read them carefully before confirming any service. These terms apply whether the service is arranged for a home move, single-item transport, furniture collection, or other lawful removal work.

In these terms, “we”, “us”, and “our” refer to the provider of the man and van service, and “you” or “the customer” refers to the person requesting the service or any person acting on their behalf. If you arrange a booking on behalf of someone else, you confirm that you have authority to do so and that they will comply with these terms. These terms should be read together with any booking confirmation, quotation, or written amendment agreed between the parties.

We reserve the right to update these terms from time to time. Any changes will apply to future bookings only, unless otherwise agreed in writing. If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply. Nothing in these terms affects your statutory rights where they cannot be excluded by law.

Booking Process

Bookings for our man and van Harrow service may be made by phone, email, online form, or any other method we make available. A booking is only confirmed when we have accepted the request and issued confirmation, which may include the date, time, collection point, delivery point, agreed price, vehicle type, and any special instructions. A quotation is an invitation to book and is not binding until accepted by us. We may decline any request where we cannot safely or reasonably provide the service.

When booking, you must provide accurate and complete information, including access restrictions, item descriptions, estimated volume or weight, parking limitations, floor levels, and any items requiring special handling. If the information provided is incomplete or incorrect, we may revise the price, alter the vehicle requirements, or refuse to carry out the service. You are responsible for ensuring that all items to be moved are ready at the agreed time and that all addresses are correct. If the service involves multiple stops, storage transfer, or timed access, these details must be supplied in advance so we can plan accordingly.

Payments and Charges

The price for the service will be based on the quotation, booking confirmation, or updated estimate given after any change in the job details. Charges may be calculated by time, mileage, number of workers, vehicle size, waiting time, or a fixed rate, depending on the service agreed. Unless stated otherwise, prices do not include congestion charges, parking charges, tolls, ferry costs, permits, or additional third-party fees. Any such costs incurred while performing the service may be added to the final invoice where applicable and reasonably necessary.

Payment terms will be stated at booking or on the invoice. We may require a deposit, full advance payment, or payment on completion, depending on the nature of the job. If payment is due on completion, it must be made immediately unless otherwise agreed in writing. We accept payment methods specified at the time of booking. Late payment may result in administrative charges, interest where permitted by law, and recovery action for unpaid balances. You remain responsible for the full price even if a third party was supposed to pay unless we have agreed otherwise in writing.

If the actual service differs from the original booking due to extra items, delays, added distance, failed access, or additional labour, we may adjust the charge accordingly. Any revised cost will be based on the extra time, work, or resources required. We will explain reasonable adjustments before proceeding where possible, but where immediate action is needed to complete the job safely, you authorise us to incur necessary costs on your behalf.

Cancellations, Changes, and Delays

You may cancel or reschedule a booking by giving reasonable notice. Cancellation charges may apply depending on the amount of notice provided and whether we have already allocated staff, a vehicle, or other resources to your booking. Where a deposit has been paid, it may be non-refundable if the cancellation is made after the agreed free cancellation period or if costs have already been incurred. If you wish to change the booking time, service location, or job scope, we will try to accommodate the request, but any change is subject to availability and may affect the price.

We may cancel or postpone a booking if carrying out the work would be unsafe, unlawful, or impractical, or if you fail to provide access, accurate information, or necessary cooperation. This includes situations where the load exceeds the agreed description, required parking is unavailable, items are not ready, or the property conditions create a risk to staff, property, or vehicles. If we cancel due to your breach of these terms, you may still be charged for costs reasonably incurred. If we cancel for reasons within our control, we will seek to offer an alternative date or refund any advance payment for the part of the service not performed.

Delays may occur because of traffic, weather, road closures, accidents, loading difficulties, or other events beyond our reasonable control. We will use reasonable efforts to arrive within the estimated time, but any time given is approximate unless expressly stated as guaranteed. We are not liable for indirect losses caused by unavoidable delays, including missed appointments, lost earnings, or third-party claims, unless such liability cannot lawfully be excluded.

Liability and Care of Property

We will take reasonable care when handling your goods and property during a man and van service. However, except where required by law, we are not liable for loss or damage caused by events outside our control, by items that were already defective or poorly packed, by insufficient instructions, or by the inherent nature of the goods. Fragile, valuable, or sentimental items should be packed and labelled appropriately, and you should tell us in advance if any item requires special handling, lifting equipment, or additional protection. Where you ask us to move items that are not properly prepared, we may refuse to move them or do so only at your risk.

You are responsible for ensuring that your goods are properly packed, sealed, and suitable for transport unless we have specifically agreed to pack them. We are not responsible for damage caused by inadequate packaging, overfilled boxes, loose contents, or unsuitable containers. Unless agreed otherwise, we do not carry out dismantling, reassembly, plumbing, electrical work, or any specialist installation. If we assist with such tasks as a convenience, this is done at your request and at your risk, unless the law provides otherwise.

Any claim for loss or damage must be reported as soon as reasonably possible and in any event within a reasonable time after delivery or completion of the service. You must allow us the opportunity to inspect the affected item and, where relevant, provide photographs, proof of value, and details of packaging or handling. Our liability, where lawfully established, may be limited to repair, replacement, or a reasonable monetary amount related to the proven loss. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Customer Responsibilities

The customer must ensure that access arrangements are lawful and suitable for the service. This includes arranging parking permission where necessary, giving correct collection and delivery addresses, and making sure someone is available to authorise access if needed. You must inform us of any stairs, narrow entrances, lifts, security restrictions, or items that may require two-person handling or specialist equipment. If access is not available at the agreed time, waiting charges or additional journey costs may apply.

You must not ask us to carry prohibited, dangerous, or illegal items. This includes hazardous substances, weapons, illicit goods, or anything that could endanger staff, the public, or other property. We may inspect items to confirm they are suitable for transport and may refuse any item we reasonably believe to be unsafe or unlawful. If prohibited items are discovered after loading has begun, we may stop the work immediately and charge for time already spent and any costs incurred.

It is your responsibility to ensure that all items listed for removal belong to you or that you have permission to move them. By handing over items for transport, you confirm that you have the legal right to do so. You also agree to remove or secure any personal data, keys, documents, or confidential materials before the service begins, unless a separate arrangement has been made in writing.

Waste, Recycling, and Environmental Rules

Where the service includes waste removal, clearance, or disposal, it must comply with applicable UK waste regulations. We will only remove waste that we are permitted to carry and dispose of lawfully. The customer must give an accurate description of the waste, including whether it contains household waste, green waste, furniture, electrical items, metals, mixed rubbish, or any item that may be classed as controlled waste. If waste is misdescribed, contaminated, or contains prohibited materials, we may refuse collection or charge additional fees for handling and lawful disposal.

You remain responsible for ensuring that waste presented for collection is legal, safe, and correctly separated where required. We do not accept responsibility for hidden contents in bags, boxes, or containers unless we have inspected them and agreed to remove them. If we suspect fly-tipping, unlawful dumping, or disposal of restricted materials, we may decline the job and notify the relevant authorities where required by law. Any request for disposal must comply with licensing, duty of care, and environmental obligations applicable in the United Kingdom.

We may issue documentation relating to waste transfer or disposal where this is required for the service or by law. You agree to co-operate with any lawful request for information needed to complete waste handling correctly. If you ask us to dispose of items and later seek their return, we cannot guarantee recovery once lawful disposal has taken place. The customer should therefore check all items carefully before authorising clearance or disposal.

Force Majeure and Service Limits

We are not liable for failure or delay in performing the service where this is caused by events beyond our reasonable control. These may include extreme weather, fire, flood, industrial action, road restrictions, accidents, vehicle breakdown, public emergency, or government action. In such cases, we may suspend the service, rearrange the booking, or cancel the job if performance becomes impractical or unsafe. We will always try to minimise disruption and complete the service when reasonably possible.

Our obligations are limited to the service expressly agreed at the time of booking. We do not provide storage, insurance brokerage, customs services, or any professional advice unless specifically agreed in writing. Any advice or estimate given by our team is based on the information provided by you and is not a guarantee unless clearly stated as such. If you need additional services, these must be arranged separately and may be subject to different terms and pricing.

If a dispute arises, both parties should first try to resolve it informally and in good faith. Where a complaint concerns payment, damage, timing, or the scope of work, we may ask for supporting evidence and reasonable time to investigate. Any failure by us to enforce a term on one occasion does not waive our right to enforce it later. Likewise, a delay in exercising a right does not mean that right has been given up.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise. If you use our man and van Harrow services, you agree that any legal question relating to the booking, performance, payment, cancellation, liability, or waste handling will be determined under this legal framework.

These terms represent the full agreement between the parties in relation to the service booked, unless replaced or amended by a later written agreement signed or confirmed by both parties. If any inconsistency exists between these terms and a specific written quotation or booking confirmation, the written confirmation will take priority for that booking only, provided it does not conflict with mandatory law. For clarity, no clause in these terms is intended to limit rights that cannot be excluded by law or to create an unlawful exclusion of liability.

By confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for our man and van service in Harrow. If you do not accept these terms, you should not proceed with a booking or permit the service to begin. Continued use of the service after any amendment will be treated as acceptance of the updated terms for future bookings.