Terms and Conditions for Man and Van Harrow Services

These Terms and Conditions set out the agreement between the customer and the provider of man and van Harrow services, including domestic, commercial, and light removal work. By making a booking, the customer agrees to these terms in full. They are designed to make the service clear, fair, and consistent, while protecting both parties and helping each move to run smoothly.

Throughout this document, references to "we", "us", and "our" mean the service provider, and "you" or "the customer" means the person, business, or organisation booking the service. These terms apply whether the job is a single item collection, a partial house move, office relocation support, or a general man and van service. Any variation must be agreed in writing before the booking date.

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply in full. No employee, driver, or subcontractor may change these Terms unless authorised in writing. The customer is responsible for reading and understanding the conditions before confirming a booking.

Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the job details and, where required, received a deposit or full payment. A booking request should include the collection and delivery addresses, preferred date and time, a description of the items, access conditions, and any special requirements. Accurate information is essential because pricing, vehicle size, and labour requirements are based on the details provided.

When confirming a man and van Harrow booking, the customer must ensure that the inventory is complete and truthful. This includes the number of boxes, furniture items, appliances, fragile goods, and any unusually heavy or awkward items. If the actual job differs from the description, we may revise the price, vehicle allocation, or arrival time, or in some cases refuse to carry out the service if the new circumstances cannot be safely completed.

Booking confirmation may be issued by email, message, or other written form. A booking is not guaranteed until confirmation has been given. We reserve the right to decline any job at our discretion, including where the request involves unsafe access, prohibited items, insufficient information, or a location that cannot reasonably be serviced within the agreed terms.

Payments and Charges

Our charges may be based on hourly rates, fixed quotations, or a combination of labour, distance, waiting time, and materials. Unless otherwise stated, quotes are based on the information supplied at the time of booking and are valid for a limited period. Man and van Harrow services may include costs for loading, unloading, travel, congestion, parking, tolls, and any required additional labour, provided these are explained or reasonably necessary for completion of the job.

Payment must be made in the agreed manner and by the agreed time. In many cases, payment is due on completion of the job, although we may request a deposit in advance or full payment before work begins. We accept that certain jobs may require card payment, bank transfer, or cash, depending on prior arrangement. If payment is not received, we may withhold delivery, retain items where lawful, or pursue recovery of the outstanding balance.

Where the job exceeds the estimated time or includes additional tasks not originally agreed, extra charges may apply. This may include, but is not limited to, delays caused by poor access, missing keys, longer carrying distances, waiting for lift access, or the need to move extra items. Any additional amount will be based on the relevant rate or a reasonable charge reflecting the actual work carried out.

Cancellations, Rescheduling, and Delays

Cancellations should be made as early as possible. If you cancel a booking, we may apply a cancellation charge depending on how much notice is given and whether resources have already been allocated. The closer the cancellation is to the scheduled time, the more likely a fee will apply. For pre-paid bookings, any refund will be made after deducting reasonable costs already incurred.

If you need to reschedule a man and van Harrow move, we will try to accommodate a new date, subject to availability. However, rescheduling is not guaranteed and may be treated as a cancellation followed by a new booking if the original slot cannot be reused. We are not responsible for losses arising from unavoidable delays caused by traffic, weather, road closures, accidents, or events outside our control, although we will make reasonable efforts to keep you informed.

If we must cancel or significantly delay the service due to circumstances beyond our control, including vehicle breakdown, staffing issues, or safety concerns, we may offer an alternative time or refund any payment received for the affected part of the service. We will not be liable for indirect losses, missed appointments, or inconvenience arising from such delays, except where required by law.

Customer Responsibilities

The customer must ensure that all items are ready for collection at the agreed time and that access routes are safe and suitable. This includes arranging parking where necessary, providing accurate entry instructions, and ensuring that items can be moved without damage to property or risk to persons. If the vehicle cannot park reasonably close to the property, we may charge extra for additional carrying distance or time.

You are responsible for protecting items that are fragile, valuable, or vulnerable to movement. While we take reasonable care, the customer should package, secure, or label such items appropriately. For electronics, glass, artwork, mirrors, and delicate furniture, we recommend suitable protection before loading. Any items packed by the customer remain the customer’s responsibility unless damage is caused directly by our negligence.

It is also your responsibility to notify us in advance of any items requiring special handling, including pianos, safes, awkward furniture, large appliances, or goods that need dismantling and reassembly. Failure to disclose such items may result in additional charges, delays, or refusal to carry the item if it cannot be moved safely with the resources available.

Liability and Damage

We will take reasonable care when carrying out every man and van service, but liability is limited to direct loss or damage caused by our proven negligence. We are not responsible for pre-existing damage, wear and tear, inadequate packing by the customer, or issues arising from items that were already unstable, poorly assembled, or unsuitable for transit. Customers should inspect items before and after the service where possible.

Where damage is alleged, you must notify us as soon as reasonably possible and provide sufficient detail for us to investigate. This may include photographs, item descriptions, proof of value, and a description of the circumstances. Any claim must be made within a reasonable period and, where applicable, before the item is used, repaired, or disposed of. We may inspect the item or request that it be retained for assessment.

Our total liability for any claim will not exceed the amount paid for the relevant service, except where the law does not allow such limitation. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. We do not accept responsibility for indirect losses such as lost profit, business interruption, or emotional distress.

Waste Regulations and Disposal

Where a job involves removal of unwanted goods, packaging, or rubbish, both parties must comply with applicable UK waste rules. We will only transport, handle, or dispose of waste in accordance with relevant legislation and using authorised facilities or carriers where required. A man and van Harrow booking must not be used to dispose of materials that are hazardous, illegal, or unsafe unless this has been specifically agreed and lawfully permitted.

The customer must be honest about the nature of any waste items. This includes electrical goods, paint, chemicals, sharp objects, mattresses, fridges, freezers, building waste, and any item contaminated by oil, fluids, or biological material. If prohibited or misdescribed waste is presented, we may refuse the load, charge for wasted attendance, or report the matter to the appropriate authority where required by law. The customer may remain liable for any resulting costs, fines, or disposal obligations.

When waste collection is agreed, title to the waste passes only if lawful and only when we expressly accept the items for disposal. If items are abandoned, left behind, or not clearly identified, we may treat them as remaining the customer’s property. We reserve the right to stop work if the waste does not match the booking description or if handling it would breach environmental or transport rules.

Restricted and Prohibited Items

Certain goods may not be transported as part of a standard man and van Harrow service. These can include illegal substances, unlicensed firearms, explosive materials, dangerous chemicals, live animals, perishable goods, and any item that could pose a risk to health, safety, or the vehicle. If you are unsure whether an item is acceptable, you must ask before the booking is confirmed.

We may also refuse items that are excessively heavy, poorly packaged, leaking, infested, or likely to cause contamination or damage. We are not obliged to handle items that require specialist equipment, licensed waste handling, or temperature-controlled transport unless this has been specifically agreed in advance. Any dishonesty about the contents of a load may result in immediate termination of the job.

Where a restricted item is discovered during loading, we may remove it from the vehicle, decline to continue, and charge for time already spent. If necessary, we may report the matter to the authorities or relevant enforcement body. The customer remains responsible for ensuring that all items offered for transport are lawful and suitable.

Termination of Service

We may stop or suspend a service if the customer behaves abusively, refuses to pay, provides false information, or creates unsafe working conditions. We may also terminate the job if access is blocked, if the items materially differ from the booking details, or if continuing would breach these Terms or any applicable law. In such cases, any completed work will still be chargeable.

The customer may end the booking at any point, but charges will still apply for work already undertaken, including travel to site, loading, unloading, waiting, and any additional labour provided. If a job is terminated mid-way because the customer changes the scope, declines to proceed, or asks for a different service, we may charge as if the work had been partly completed in accordance with the time and resources used.

Any breach of these Terms does not waive our right to recover payment, claim losses, or rely on any other legal remedies. Our failure to enforce a term on one occasion does not mean that the term is waived for future bookings.

General Provisions

These Terms form the entire agreement between the parties regarding the booked service and replace any prior discussions, estimates, or informal arrangements, unless specifically confirmed in writing. If any wording is interpreted narrowly or broadly, it should be read in a way that gives effect to the intended commercial purpose of fair and lawful moving services.

Any notice, variation, or complaint relating to a man and van Harrow move should be dealt with in writing where possible so there is a clear record. The customer agrees that electronic communication may be used for booking confirmation, amendments, reminders, and service-related notices. There is no partnership, agency, or employment relationship created between the customer and any third party by virtue of the booking.

These Terms may be updated from time to time, and the version in force at the time of booking will apply unless a later written agreement states otherwise. If a booking is repeated or extended, the customer should review the current terms before confirming additional work. Continued use of the service after changes have been published will be treated as acceptance of the updated Terms where lawful.